To further troubleshoot why our software is not communicating with your FMS we need to analyze your data stream to find the issue. Below are the steps to perform a data capture for our software engineers.

Performing a Data Capture

Estimated Time: 10 – 15 minutes

Equipment Required:

  • Moving Map
  • USB Keyboard
  • USB Mouse (only needed if keyboard does not have built-in mouse)
  • USB Flash Drive

** Note – If you are using 3 USB devices please utilize a non powered USB Hub so you can connect all three. Our CPU’s only have 2 USB ports.

Procedure:

  1. Plug in the USB Keyboard & USB Flash Drive
  2. Power on the Moving Map and wait for the “Welcome Aboard” screens to appear
  3. Power on the FMS and enter one of your usual flight plans
  4. Press (Alt-X) to exit the mapping software and enter the windows desktop
  5. Click on the FDS Serial Terminal icon (next to the start bar, looks like a blue box) on the task bar to maximize the window into view
  6. Click on the button “Data Capture” to create the capture file
  7. Wait for the progress bar to finish and disappear (usually 30seconds to a minute)
  8. Press the windows key (windows logo inbetween the CTRL and ALT) and ‘E’ at the same time to open up a Windows Explorer window
  9. On the left side of the window, Click on the “C:” drive
  10. On the right side, Click on the “Vista” folder
  11. On the right side under vista, Click on the “Captures” folder
  12. Holding the (CTRL key and ‘A’) will select all text files and they will be highlighted (note: if you have not performed a data capture before, you will only have one text file in this folder)
  13. Press (Control-C) to copy all files
  14. On the left hand side of the window look for your USB thumb drive, it will be the next drive letter after C:
  15. Right click on the USB thumb drive and from the menu select Paste. If you prefer you can create a folder first called ‘Data Capture’ and then put the files into that folder.

**Procedure is complete: you can now power off the CPU and remove your USB thumb drive***

You are now ready to take the USB Flash Drive to a computer and email us the text files that were copied. You cannot email the folder if you created one. Please email all the files to support@flightdisplay.com

If you are still having issues please call our CPU tech at +1 678-867-6717


Category: Flight Display Moving Map

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