To further troubleshoot why our software is not communicating with your FMS we need to analyze your data stream to find the issue. Below are the steps to perform a data capture for our software engineers.
Performing a Data Capture
Estimated Time: 10 – 15 minutes
Equipment Required:
- Moving Map
- USB Keyboard
- USB Mouse (only needed if keyboard does not have built-in mouse)
- USB Flash Drive
** Note – If you are using 3 USB devices please utilize a non powered USB Hub so you can connect all three. Our CPU’s only have 2 USB ports.
Procedure:
- Plug in the USB Keyboard & USB Flash Drive
- Power on the Moving Map and wait for the “Welcome Aboard” screens to appear
- Power on the FMS and enter one of your usual flight plans
- Press (Alt-X) to exit the mapping software and enter the windows desktop
- Click on the FDS Serial Terminal icon (next to the start bar, looks like a blue box) on the task bar to maximize the window into view
- Click on the button “Data Capture” to create the capture file
- Wait for the progress bar to finish and disappear (usually 30seconds to a minute)
- Press the windows key (windows logo inbetween the CTRL and ALT) and ‘E’ at the same time to open up a Windows Explorer window
- On the left side of the window, Click on the “C:” drive
- On the right side, Click on the “Vista” folder
- On the right side under vista, Click on the “Captures” folder
- Holding the (CTRL key and ‘A’) will select all text files and they will be highlighted (note: if you have not performed a data capture before, you will only have one text file in this folder)
- Press (Control-C) to copy all files
- On the left hand side of the window look for your USB thumb drive, it will be the next drive letter after C:
- Right click on the USB thumb drive and from the menu select Paste. If you prefer you can create a folder first called ‘Data Capture’ and then put the files into that folder.
**Procedure is complete: you can now power off the CPU and remove your USB thumb drive***
You are now ready to take the USB Flash Drive to a computer and email us the text files that were copied. You cannot email the folder if you created one. Please email all the files to support@flightdisplay.com
If you are still having issues please call our CPU tech at +1 678-867-6717